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Article #29200: During installation, Serial Number and Authorization are invalid

Question

When installing, I reach the point where serial number and authorization key are requested. I enter them, but the installer says they are invalid. What's wrong?

Answer

First of all, make sure you are entering the correct serial number. Since most Borland products packages actually contain multiple software installations, it is easy to accidentally use the serial number for one product on another. Before you start typing a serial number, check the bottom right corner of the printed serial number tag, and find the product description the serial number is made for. Make sure this matches the software you are running or installing.

Second, make sure you are typing the digits and numbers in correctly. Use the correct captitalization and punctuation when entering the serials. Most Borland software provides you with multiple edit boxes for each character group of the serial number, so you may omit the hyphen (-). Other products, such as Kylix, do require you to enter the hyphens between character groups.

If you are running Windows 98, you may need an update to your system's common windows controls (comctrl32.dll) which is most easily acquired by installing Internet Explorer 5 or later. On these systems, the edit boxes themselves have a problem taking input from the keyboard and despite having entered the proper information, will still not recognize the serial correctly.

Last Modified: 22-APR-03